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PLAN YOUR HOLIDAYS (PYH) Booking Conditions

The information given in this site is as accurate as we can make it. Our site descriptions are of amenities normally available. However, circumstances can change due to any events beyond our control. These may cause us to make change in the itineraries. Where we may know of these sufficiently in advance we will notify you, otherwise our local representative will inform you of the changes on the spot. There are also very big fairs and exhibitions lasting upto 2 weeks, where all the hotels are fully booked several years ahead. Every effort is made to avoid such dates, but in the few instances where it is unavoidable, it may be necessary to stay in hotels in other cities. (This would be advised at the time of booking.)

We are travel and holiday organizers only. We do not control or operate any airline, neither do we own or control any shipping company, coach or coach company, hotel, transport or any other facility or service mentioned in this site. We take care in selecting all the ingredients in your holiday, but because we only select and inspect them and have no control in running of them, we cannot be responsible for any delay, improper services provided by any independent agency, airlines, transport, hotel or any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotelier, airlines, shipping company, coach owner/coach operator.

We are also not responsible for any delay or deficiency in services provided by agency, airlines, transport, hotel or any provider of services, or/and any act or actions of co-traveller, co-passenger which may result in availing the following and / or other services on the tour.

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The holiday participant has been supplied with details for the holiday arrangement for the relevant year. The holiday participant shall read the terms & conditions carefully before submitting the registration form on the site. Registration form, payment receipt shall be binding on the parties and shall constitute contract between the parties, on the holiday participant submitting registration form and making payments towards part consideration of the holiday. Each holiday participant shall submit the registration form. The submitting of the registration form by the holiday participant shall mean acceptance in totality of the terms and conditions contained herein by the holiday participant. The organization reserves the right to decline to register any person or persons as holiday participant for any holiday without assigning any reason whatsoever.

Holiday participant means the person / persons in whose name and / or whose behalf the booking is made and/or whose name is on the booking form, provisional/confirmed passenger tour ticket (PTT)
Organization means PYH
Independent contractors means “any hotelier / hotel owner, owner of any airlines or shipping company or railway, ferry boat owner/operator, cruise, coach owner/operator or any other person or company who have been selected by the organization to render services to the holiday participant”

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There is no contract between the organization and the holiday participant until the organization has received the appropriate non-refundable deposit. The full payment must be received in accordance with procedure laid down in the site under the heading “ how to book “. If not paid in that time the organization reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in this site.

The organization has the right at any time and for any reason:

a.	To terminate contract after acceptance of deposit but prior to the commencement of holiday without assigning any reason whatsoever. In the event, the organization terminates the contract, the organization may refund the amount of deposit to the holiday participant without payment of any interest.
b.	To amend, alter, vary or withdraw any holiday, excursion or facility it has advertised or published or to substitute an independent contractor of similar class if it is deemed advisable or necessary. In either case, the organization shall not be liable for any damage, additional expense or consequential loss suffered by the holiday participants or for any compensation claim.

It is the responsibility of the holiday participant to hold valid transfer documents such as passport and visas and to furnish all documents required by the organization for application of the same. In the event the application for visa made by any holiday participant or by the organization on behalf of the holiday participant is rejected by the concerned embassy or authorities due to inadequate documents furnished by the applicant or due to any other reason whatsoever, the organization shall not be liable or responsible for the same. All cost, charges in respect of the said application for the visa shall be borne by the holiday participant.

It shall be the duty of the holiday participant to inform the organization in case the holiday participant has any medical condition that may affect his ability to enjoy and pursue fully the holiday arrangements.The organization reserves the right, where appropriate, to ask the holiday participant to provide written certification of his/her medical fitness before his/her departure.

It is advisable that the holiday participants acquire adequate insurance cover to secure their life, health and property.It may be noted that the holiday cost does not include the insurance premium and that the holiday participant shall have to acquire the same at their cost.

The organization shall be within its rights to forfeit the non-refundable interest free deposit paid by the holiday participant to the organization along with the prescribed booking form duly completed with the request for confirming the seat (s) for the holiday booked by the holiday participants, in the event the holiday participant cancels the booking or on failure on the part of the holiday participant to adhere to the holiday payment schedule as informed in the documentation check list or in the event the visa of any country (ies) is not granted or is unable to travel on the holiday booked by the holiday participant due to any reason whatsoever, including medical ground or sickness, the non refundable interest free deposits shall stand forfeited, and the scale of cancellation set out in the “how to book” section of the site shall be applicable and binding.

No person other than the organization, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition set forth in this site.

In the event of the organization exercising its rights to amend or alter any holiday advertised in their site after such holiday has been booked, the holiday participant shall have the right:-

a.	To continue with the holiday as amended or altered.
b.	To accept any alternative holiday which the organization may offer.In either of these above cases the holiday participant shall not be entitled to or the organization shall not be liable to the holiday participant for any damage, additional expense, consequential loss suffered by him/her or to pay any amount as refund.
c.	In the event that the organization is unable to conduct a particular tour, the organization shall at its own discretion refund the amount of the cost of the said holiday to the holiday participant without any interest on the same.The holiday participant will not be entitled to make any grievance thereafter in respect of the same.

The organization shall, in no circumstances whatsoever be liable to the holiday participant or any person travelling with him/her for:

a.	Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.
b.	The temporary or permanent loss of or damage to baggage or personal effects howsoever caused. In this condition the expression “howsoever caused” includes willful negligence on the part of any person.
c.	If in the event that the holiday participant is booked on a particular airline and due to certain reasons the said flight is over booked and the holiday participant is not allowed to board the flight, the holiday participant shall not hold the organization responsible for the same and no claim whatsoever can be made by the holiday participant against the organization.
d.	The organization shall not be responsible and/or liable for any damage caused to the holiday participant due to reasons beyond the control of the organization (Force Majeure Vis Majeure).

No liability on the part of the organization arising in any way out of this contract in respect of any tour, holiday, excursion facility shall exceed the total amount paid or agreed to be paid for the holiday and shall in no case include any consequential loss or additional expense whatsoever.

10.

If the holiday participant has any complaint in respect of services provided by any of the independent contractors, the holiday participant shall immediately notify the same in writing to the independent contractor and a copy thereof should be handed over to the holiday manager of the organization in order to enable the organization to take up the matter with the independent contractor. Any claim or complaint by the holiday participant must be notified to the organization in writing within twenty-eight days of the end of tour. No claim notified to the organization outside the period will be entertained and the organization shall incur no liability in respect thereof.

11.

Holiday participants traveling by air will be subject to the airline restrictions/limitation on baggage weight, size & number. All baggage and personal effects are at all times and in all circumstances the responsibility of the holiday participant.

12.

The organization reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a Holiday due to Force Majeure or Vis Majeure. Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, rail authority / coach operators, etc. and the decision of the organization on the quantum of refund shall be final. Refunds (if any) for amendments and/or cancellation will be paid directly to Holiday Participants by the organization. It would take at least 45 days to process such refunds. In case the organization exercises their discretion to alter, amend or cancel any Holiday advertised in the site and the Holiday Participant who has registered for such Holiday exercising the option to continue with the Holiday as altered or amended, or to accept any alternative Holiday which the organization may offer, the organization shall not be liable for any compensation, damage, additional expense or consequential loss suffered by him/her or to pay any amount as refund to the Holiday Participant.

Even in case of a Holiday for which the payment was made in Foreign Currency, with or without part payment in Indian Rupees the said refund shall be made only in Indian Rupees at prevailing rate on date of refund as per existing Rules and Regulations.

There shall be no refund if the Holiday Participant does not or cannot utilize any services included in the Holiday cost like meals, rooms, excursions, etc. Nor can any refund be made for lost, mislaid, or destroyed travel tickets and vouchers.

13.

The holiday participant will have to strictly follow the holiday program and return to India as per the validity of the air ticket. Those holiday participants who do not travel with the group throughout the holiday shall under no circumstances be entitled to any refund. It shall be noted that for all purposes, it shall be the responsibility of the holiday participant to reach the place of commencement of the holiday and register with the representative of the organization at the appointed place, date and time. Holiday participant shall not behave in a manner, which may cause distress, or annoyance to other holiday participants or which may create the risk of danger or damage to property of the organization, the other holiday participants or others.

14.

It is hereby declared that the facilities provided under this contract shall be available to the organization’s managers, including holiday managers, employees, servants and agents but not to the independent contractors selected by the organization.

15.

Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable the remaining provisions shall nevertheless have full force and effect.

16.

It is a condition booking that you take out a holiday insurance from your local travel insurers.

17.

The prices quoted in this site have been calculated at the rate prevailing at the time of making of this site. The organization reserves the right to amend the prices published in this site in case the currency fluctuations, changes in the various cross rates of exchange, and/or fuel costs, before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before departure by the holiday participant.

18.

For all claims dispute of whatsoever nature relating to the tours marketed/co-ordinated by PYH the courts in Delhi shall alone have jurisdiction.

19.

All tours are subject to laws, rules of RBI/GOI.

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	HOTELS

You will be out sightseeing most of the time and hence we have taken care to select hotels, which are comfortable whilst keeping cost down. Most of the rooms have a private bath or shower. Hotels may not have any air conditioners or fans due to favourable weather conditions. In Europe, since the rooms are comparatively small, we would recommend only 3 people in one room for your own comfort. Triple rooms are usually no larger than twin rooms, and the third bed is often a rollaway cot put in a twin bedded room for the night.

It is expressed and given to understand that a child below 12 years of age who is booked on the holiday paying the special rate without a bed will not be provided with a bed in the hotel while on the holiday under any circumstances. In case the holiday participant makes any changes in their rooming while on the holiday, the organization shall not make any refunds or pay any compensation to them. In case the holiday participant decides to make any change in the rooming while on the holiday subject to availability, then they shall be bound to pay additional amount charged to them by the concerned hotel directly to the hotel.

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We suggest you take your holiday spending money partly in currency, partly in travellers cheques. Travellers cheques are by far the safest way to carry money as they are easily encashed for a small service fee and can be replaced, if they are stolen or lost, provided you have the lost travellers cheque numbers and the counterfoil.

For the comfort and convenience of our passengers we will sometimes reverse the direction, or slightly amend the itinerary. We will try to advise you of these amendments, prior to the start of the holiday or on holiday. In the event that the holiday participant misses a part of the sightseeing tour or any such tour due to delay on his/her part then he/she will not be entitled to claim refund of the same.

Safe deposit lockers are available in most hotels. You are advised to keep your valuables in the safe deposit lockers, at the time of check in and not in your hotel rooms.

Tipping is customary in all parts of the world for services rendered (e.g. porters, coach drivers etc.) Our host on the spot will be pleased to advise you of the same.

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